Last Updated: January 14, 2025
1. Overview
At Mouna Technologies, we strive for customer satisfaction. This Refund & Cancellation Policy explains the terms and conditions for subscription cancellations and refund requests for our AI Chatbot Widget service.
Important: By subscribing to our service, you agree to the terms outlined in this policy. Please read carefully before making any payments.
2. Subscription Plans & Billing
| Plan |
Billing Cycle |
Cancellation Notice |
Refund Eligibility |
| Free Plan |
N/A |
Immediate |
N/A |
| Basic Plan |
Monthly (₹499) |
Before next billing cycle |
7-day full refund |
| Pro Plan |
Monthly (₹1,499) |
Before next billing cycle |
7-day full refund |
| Enterprise Plan |
Monthly (₹4,999) |
30 days notice |
Custom terms |
3. Cancellation Policy
3.1 How to Cancel
You can cancel your subscription at any time through:
- Your account dashboard under "Subscription Settings"
- Contacting our support team at info@mouna-ai.com
- Calling our support line at +91 9490849109
3.2 Cancellation Effective Date
When you cancel your subscription:
- Basic & Pro Plans: Cancellation takes effect at the end of your current billing period
- Enterprise Plans: Requires 30-day notice period
- Free Plans: Takes effect immediately
3.3 Data Retention After Cancellation
After cancellation:
- Your data will be retained for 30 days for potential reactivation
- Chat history and analytics data will be available for download
- After 30 days, all data will be permanently deleted
4. Refund Policy
4.1 Eligible Refunds
7-Day Money-Back Guarantee
Days 1-7: Full refund available for any reason
Days 8-30: Refund available for service outages or technical issues
After 30 days: No refunds available except for billing errors
4.2 Refund Conditions
Refunds are processed under the following conditions:
- Request submitted within eligible timeframe
- Original payment method available for credit
- Account in good standing (no violations of Terms of Service)
- Service usage within reasonable limits
4.3 Non-Refundable Items
The following are not eligible for refunds:
- Usage fees for consumed API calls beyond plan limits
- Third-party integration costs
- Custom development work
- Training or consulting services
- Subscription fees after 30 days
5. Refund Process
5.1 How to Request a Refund
- Email us at info@mouna-ai.com with subject "Refund Request"
- Include your account email, transaction ID, and reason for refund
- Our team will review your request within 48 hours
- Approved refunds are processed within 5-7 business days
5.2 Refund Processing Time
| Payment Method |
Processing Time |
Additional Notes |
| Credit/Debit Card |
3-7 business days |
Appears as credit on statement |
| UPI |
1-3 business days |
Instant for most banks |
| Net Banking |
3-5 business days |
Bank-dependent processing |
| Digital Wallets |
1-2 business days |
Usually instant |
6. Special Circumstances
6.1 Service Outages
If our service experiences significant downtime (>24 hours), we may offer:
- Service credit for affected period
- Extended subscription at no charge
- Full refund if outage exceeds 72 hours
6.2 Billing Errors
Billing errors are corrected immediately with full refund regardless of time period.
6.3 Account Suspension
Accounts suspended for Terms of Service violations are not eligible for refunds.
7. Dispute Resolution
If you're unsatisfied with our refund decision:
- Contact our customer service manager at info@mouna-ai.com
- Provide detailed explanation and supporting documentation
- We'll review and respond within 5 business days
- Final decisions may be appealed through your payment provider
8. Policy Changes
This policy may be updated periodically. Changes will be:
- Posted on this page with updated date
- Notified to active subscribers via email
- Effective 30 days after posting
- Applied to new subscriptions immediately