Terms of Service

1. Acceptance of Terms

By accessing or using Mouna's services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our services.

2. Description of Service

Mouna provides an AI-powered chatbot widget that can be embedded on websites to provide automated customer support and engagement. Our service includes:

• AI chatbot widget for websites
• Customizable chat interfaces and responses
• Analytics and conversation insights
• Integration with various platforms and services
• Customer support and documentation

3. Account Registration

To use our services, you must:

• Create an account with accurate and complete information
• Be at least 18 years old or have parental consent
• Maintain the security and confidentiality of your account credentials
• Notify us immediately of any unauthorized use of your account

4. Subscription Plans and Billing

Payment Terms

• Subscription fees are billed in advance on a monthly or annual basis
• All payments are processed in Indian Rupees (INR)
• Price changes will be communicated 30 days in advance
• No refunds are provided for partial months of service

Free Trial

We may offer free trials for new users. Trial limitations and duration will be clearly specified during signup.

5. Acceptable Use Policy

• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Transmit harmful, offensive, or inappropriate content
• Attempt to reverse engineer or hack our systems
• Use the service for spam or unsolicited communications
• Impersonate others or provide false information
• Interfere with the proper functioning of our service

6. AI and Content Responsibility

AI-Generated Responses

Our AI chatbot generates responses based on training data and algorithms. Please note:

• AI responses may not always be accurate or appropriate
• You are responsible for reviewing and moderating AI interactions
• We do not guarantee the accuracy of AI-generated content
• You should not rely solely on AI responses for critical decisions

Content Monitoring

While we strive to maintain quality, you are responsible for:

• Monitoring conversations on your website
• Ensuring compliance with applicable laws and regulations
• Implementing appropriate content filters if necessary

7. Intellectual Property

Our Rights

Mouna retains all rights to our technology, software, and related intellectual property.

Your Rights

You retain ownership of your data and content. However, you grant us a license to use, process, and analyze this data to provide our services.

8. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information. By using our service, you consent to our data practices as described in the Privacy Policy.

9. Service Availability

We strive to maintain high service availability, but we cannot guarantee:

• 100% uptime or uninterrupted service
• Compatibility with all website platforms
• Performance during high-traffic periods
• Availability during maintenance or updates

10. Limitation of Liability

Mouna shall not be liable for:

• Indirect, incidental, or consequential damages
• Loss of profits, data, or business opportunities
• Service interruptions or technical difficulties
• Third-party actions or content
• AI-generated responses or their consequences

11. Termination

Termination by You

You may cancel your account at any time through your account settings or by contacting support.

Termination by Us

We may suspend or terminate your account if you:

• Violate these Terms of Service
• Engage in fraudulent or abusive behavior
• Fail to pay subscription fees
• Use the service in ways that harm our platform or users

12. Changes to Terms

We may modify these Terms of Service from time to time. We will:

• Notify you of material changes via email or service notifications
• Post updated terms on our website
• Allow reasonable time for you to review changes
• Consider continued use as acceptance of updated terms

13. Governing Law

These Terms of Service are governed by the laws of India. Any disputes will be resolved in the courts of India.

14. Contact Information